ALL SALES ARE FINAL!! If for any reason you receive a damaged or defective item a STORE CREDIT will be issued. You will have 24-48 hours after items have been received to send pictures of damaged or defective items to [email protected]. Only credit for items purchased will receive the store credit shipping fees are NON-REFUNDABLE. In order to maintain the quality of products produced from the doll house, we will not accept any returns for products for reasons other then being damaged or defective. we do apologize in advance for any inconvenience this may cause.